You buy a product online; the amount was deducted, but you didn’t receive an order confirmation? Or, do you want to know about the status of your return order? You turn to a customer service person to resolve your query in both situations, right! Customer support personnel are a blessing for both the customer and …
What will Outsourcing Customer Support Service Look Like in 2022? Read More »
If you want to build a long-lasting relationship with your customers and want them to stay for longer, having great customer service is essential. Acquiring new customers and keeping the ones you already have both are important for a business to survive and grow. According to research, 72% of businesses say improving customer success is …
How to Choose a Reliable Customer Support Outsourcing Partner for your Business? Read More »
It is a popular fact in the business world that the cost to acquire a new customer is five times more than retaining an existing customer. That’s where the role of call center comes into play for a small business. A call center is a department or a third-party organization that handles inbound and outbound …
What Can a Call Center Do for Your Small Business? Read More »
